Privacy Policy

1. Introduction

STRONGHOLD TELECOM S.R.L. (“we”, “our”, or “the Company”), registered in Romania with registered office at Bucureşti Sectorul 3, Bulevardul Unirii, Nr. 61, Bl. F3, Scara 4, Etaj 2, Ap. 208, is committed to protecting the privacy of anyone who visits our website (strongholdtelecom.com) or otherwise provides us with personal data.

This Privacy Policy explains what personal data we collect, how we use it, and your rights under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Romanian data protection law.

2. Data Controller

The data controller responsible for your personal data is:

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact information — name, email address, company name, and any other details you voluntarily provide when contacting us.
• Technical data — IP address, browser type and version, time zone, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage data — information about how you use our website, products, and services.
• Communications — emails, messages, or other correspondence you send to us.

We do not collect any special categories of sensitive personal data.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide information about our services.
• To manage and perform our contractual obligations with business clients and partners.
• To improve our website and the services we offer.
• To comply with legal and regulatory obligations.
• To send relevant communications where you have given consent or where we have a legitimate interest to do so.

5. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

• Contract — processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — processing is necessary for our legitimate business interests, such as improving our services and maintaining website security, where those interests are not overridden by your rights.
• Legal obligation — processing is necessary to comply with a legal obligation.
• Consent — where you have given clear consent for us to process your personal data for a specific purpose.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Contact and enquiry data is retained for up to 3 years. Data held under contractual obligation is retained for the duration of the contract plus a period required by applicable law.

7. Sharing Your Personal Data

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers — third parties who assist us in operating our website and conducting our business, subject to confidentiality obligations.
• Regulatory authorities — when required by law or by a competent authority.
• Professional advisors — lawyers, auditors, and accountants where necessary.

Any third-party processors are required to process your data only on our instructions and in accordance with the GDPR.

8. International Transfers

Where we transfer personal data outside the European Economic Area (EEA), we ensure that adequate safeguards are in place in accordance with GDPR requirements, such as Standard Contractual Clauses approved by the European Commission.

9. Your Rights

Under the GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data in certain circumstances.
• Right to restriction — to request that we restrict processing of your personal data.
• Right to data portability — to receive your data in a structured, commonly used, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at accounts@horatechnologies.net. We will respond within 30 days.

You also have the right to lodge a complaint with the Romanian supervisory authority: Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP), B-dul G-ral. Gheorghe Magheru, nr. 28-30, Sector 1, Bucureşti.

10. Website Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no internet transmission is completely secure and we cannot guarantee the absolute security of data transmitted to our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.